Terms & Policies

🔐 Privacy Policy

At Pinq Pedals, we respect your privacy. We collect only the information needed to provide our services, such as your name, contact details, and trip or errand info. We use this data to confirm bookings, communicate with you, and improve our services.

We do not sell your personal data. We may share information with trusted partners (like drivers or payment processors) only as needed to complete your service.

We take steps to keep your data secure and retain it only as long as necessary. You may contact us at any time to view, update, or delete your information.

By using our site or services, you agree to this policy.

✅ Service Area

We operate within Tallahassee, Florida and surrounding areas.
Additional fees may apply for errands outside this zone.

💳 Payments

  • All errands must be paid in full before service is provided (unless otherwise agreed).

  • Payment links are sent after confirmation.

  • Multiple payment options accepted.

🕑 Cancellations (Errands)

  • Cancellations must be made 48 hours in advance for a full refund.

  • Late cancellations may not be eligible for a refund.

🚗 Wait Time

We value your time and ask the same in return. Please be ready at your designated location on time.

🧾 Purchases on Your Behalf

  • Clients must prepay for all purchases made during errands.

  • Receipts and change (if any) will be returned upon delivery.

  • We do not cover item costs upfront.

🚫 Non-Allowable Tasks

For your safety and ours, we do not perform:

  • Illegal or unethical errands

  • Tasks involving hazardous materials

  • Banking/financial errands (unless pre-authorized)

📄 Terms & Conditions (1-Day Getaways)

💼 Booking and Payment Policy

  • After submitting your trip questionnaire, a personalized quote will be sent within 24 hours.

  • A $50 non-refundable deposit is required within 48 hours of receiving your quote to secure your spot.

  • The remaining balance must be paid 2 days before the scheduled trip.

  • Deposits are non-refundable, even if you cancel.

🌟 Conduct and Safety

  • Clients must act respectfully toward drivers and passengers.

  • No smoking, alcohol, or illegal activity is allowed in the vehicle.

  • We reserve the right to end the trip if behavior is unsafe or disruptive.

🧳 Liability

  • We are not liable for injury, lost items, or damages during the trip.

  • Clients are responsible for their own belongings.

🔒 Confidentiality & Privacy

  • All personal and trip info is kept strictly confidential.

  • We do not share info without your consent, unless required by law.

  • Our practices comply with applicable data protection laws.

 

🌟 Customer Satisfaction

Your comfort and satisfaction are top priority.
If you have any issues during or after your trip, contact us right away and we’ll work to resolve them.

🕑 Cancellations & Changes (Trips)

  • Cancel at least 48 hours in advance for a refund (excluding deposit).

  • Changes to trip details must be communicated at least 48 hours before.

  • We may cancel or reschedule due to unforeseen circumstances (e.g., weather, vehicle issues) and will offer a refund or reschedule.

🚘 Pickup & Timeliness

  • Be ready 10 minutes before the scheduled pickup.

  • Drivers will wait up to 10 minutes after the pickup time.

  • Extra wait time may incur fees.

  • No-shows or delays may result in cancellation and fees.